Services > Hardware Maintenance

Hardware Maintenance
JAF provides expert hardware maintenance support and technology services. We offer a variety of service level options designed to meet your specific requirements in compute, networking and storage solutions. 

JAF's hardware maintenance plans offer fast problem resolution, improved up-time, and increased productivity at a low cost.  Our extensive experience and wide range of resources enable us to provide unsurpassed help desk support and on-site computer repair and maintenance contracts/services. 

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Platinum Support: 
Advanced replacements delivered next business day after replacement is identified.
Help desk available 24 hours a day, 7 days a week.
On-site coverage 24 hours a day, 7 days a week, 365 days a year.
Dedicated technical support & account manager.  
Site history reports available on request.


Gold Support: 
Advanced replacements delivered next business day after replacement is identified.
Help desk support 24 hours a day, Monday-Friday.
On-site coverage 8am-8pm local time, Monday-Friday.
Dedicated account manager. 
Site history reports available on request.


Silver Support: 
Advanced replacements delivered next business day after replacement is identified.
Help desk support 8am-8pm local time, Monday-Friday.
On-site coverage from 8am-5pm local time, Monday-Friday.
Dedicated account manager.  
Site history reports available on request.


Bronze Support: 
Next business day advanced replacements with detailed instructions regarding part replacement. 
Help desk support 8am-5pm local time, Monday-Friday.
Dedicated account manager.