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Welcome to IT Services

Services > IT Services 
IT Services

Having
an outsourcing IT managed services from JAF brings the following benefits to your organization:
  • Cost and efficiency savings
  • Focus on your core business
  • Reduce overhead
  • Operational control
  • Staffing flexibility
  • Quickly implement new technology
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We provide a broad range of IT managed solutions and consulting services for small and mid size businesses, including, but not limited:
  • Unlimited Remote Helpdesk Support
  • Firewalls, routers, and switches configuration
  • System, storage application upgrade and migration
  • Data line, wireless, and telephone/voice solutions
  • Server room build-out (cabling, power, networking)
  • Physical office migration
  • Network, security and system design and implementation
  • Virtualization and storage area network, cloud services (VMware, Hyper-V, NetApp, EMC)

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Response Times
Monday through Friday, from 9am to 6pm Pacific time (excluding holidays)


Similarly, if a case is opened, it will take a maximum of 4-hours for a support engineer to respond during normal business hours.

For after-hours, weekends, or holiday emergencies, a voicemail can be left which will trigger a pager-call to an on-call support engineer. It will take a maximum of 2-hours for a support engineer to respond to a system-down, emergency voicemail that is left during these times.
 
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