Services > IT Services 

IT Services

Having an outsourcing IT managed services from JAF brings the following benefits to your organization:

• Cost and efficiency savings
  
• Focus on your core business
  
• Reduce overhead
  
• Operational control
  
• Staffing flexibility
  
• Quickly implement new technology
  

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We provide a broad range of IT managed solutions and consulting services for small and mid size businesses, including, but not limited:

• Unlimited Remote Helpdesk Support
  
• Firewalls, routers, and switches configuration
• System, storage application upgrade and migration
  
• Data line, wireless, and telephone/voice solutions
  
• Server room build-out (cabling, power, networking)
  
• Physical office migration
  
• Network, security and system design and implementation
  
• Virtualization and storage area network, cloud services (VMware, Hyper-V, NetApp, EMC)
  

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Response Times
Monday through Friday, from 9am to 6pm Pacific time (excluding holidays)


Similarly, if a case is opened, it will take a maximum of 4-hours for a support engineer to respond during normal business hours.

For after-hours, weekends, or holiday emergencies, a voicemail can be left which will trigger a pager-call to an on-call support engineer. It will take a maximum of 2-hours for a support engineer to respond to a system-down, emergency voicemail that is left during these times.