We provide a broad range of IT managed solutions and consulting services for small and mid size businesses, including, but not limited:
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Response Times
Monday through Friday, from 9am to 6pm Pacific time (excluding holidays)
Similarly, if a case is opened, it will take a maximum of 4-hours for a support engineer to respond during normal business hours.
For after-hours, weekends, or holiday emergencies, a voicemail can be left which will trigger a pager-call to an on-call support engineer. It will take a maximum of 2-hours for a support engineer to respond to a system-down, emergency voicemail that is left during these times.
Monday through Friday, from 9am to 6pm Pacific time (excluding holidays)
Similarly, if a case is opened, it will take a maximum of 4-hours for a support engineer to respond during normal business hours.
For after-hours, weekends, or holiday emergencies, a voicemail can be left which will trigger a pager-call to an on-call support engineer. It will take a maximum of 2-hours for a support engineer to respond to a system-down, emergency voicemail that is left during these times.